Refund & Return Policy
Refund & Return Policy
All sales are final. We do not accept returns or exchanges unless your item arrives damaged or defective.
Our Commitment to Quality
At TANRYOIKI, we take great pride in crafting premium display cases for your precious PSA-graded cards. Each product is carefully inspected before shipping to ensure it meets our quality standards.
However, we understand that sometimes issues may arise during shipping or production.
What We Accept
Damaged or Defective Items
We stand behind our products. If your item arrives damaged during shipping or has a manufacturing defect, please contact us within 7 days of delivery.
We'll be happy to provide a replacement or full refund upon verification.
To process your claim, please provide:
- Your order number
- Clear photos showing the damage or defect
- A brief description of the issue
Lost in Transit
If your package shows no tracking updates for an extended period, please reach out to us. We'll work with the shipping carrier to locate your order or arrange a replacement.
What We Cannot Accept
Returns Due to Change of Mind
Unfortunately, we cannot accept returns or exchanges if you simply changed your mind, no longer need the item, or it doesn't meet your expectations in terms of style or preference.
Please review your order carefully before completing your purchase.
Customer-Caused Damage
Items that have been damaged due to customer misuse, accidents, or improper handling after delivery are not eligible for replacement or refund.
How to Request Assistance
If you believe you have received a damaged or defective item, or if your package appears to be lost, please contact our customer service team:
Important Notes
- Reporting Period: All damage or defect claims must be reported within 7 days of delivery.
- Verification: We reserve the right to request additional documentation or evidence before approving any claim.
- Shipping Costs: For approved defective/damaged item claims, we will cover return shipping costs and provide a full refund or send a replacement at no additional charge.
Thank you for understanding. We value each customer and are committed to ensuring you receive a product that meets our high standards.
If you have any questions about this policy, please don't hesitate to reach out.